DouLove Terms of Service
Effective date: September 5, 2026
Last updated: September 5, 2026
1. AGREEMENT TO THESE TERMS
These Terms of Service (“Terms”) are a legally binding agreement between you and DouLove LLC, a California limited liability corporation, (“DouLove,” “Company,” “we,” “us,” or “our”), and govern your use of the DouLove mobile application and website, including any features, content, and services that are made available through either of them (“Platform”). By clicking “Accept,” creating an account, or by accessing or using the Platform, you represent and warrant that you have the legal authority to enter into this agreement and agree to be bound by these Terms, the DouLove Privacy Policy (available at www.doulove.com/privacy-policy) (“Privacy Policy”), and the DouLove Acceptable Use Policy (available at https://www.doulove.com/acceptable-use-policy) (“AUP”), each of which is incorporated by reference and may be updated from time to time. Collectively, these Terms, the Privacy Policy, the AUP, and other applicable or supplemental terms expressly incorporated herein form the “DouLove Terms.” If you do not agree to the DouLove Terms, you are not authorized to access or use the Platform.
If any provision of the AUP or Privacy Policy conflicts with an express provision of these Terms, these Terms control solely with respect to that conflict.
2. PLATFORM OVERVIEW
2.1 Platform services. DouLove provides a technology platform that enables people seeking pregnancy, childbirth, and postpartum support services (“Doula Services”) (“Customers”) to discover and evaluate independent doula professionals (“Providers”) and facilitates communication between Users; Customers and Providers are collectively “Users”. Unless we expressly state otherwise in writing, DouLove does not employ Providers, supervise, direct, or control the services they provide, and is not a party to any agreement or relationship between Users.
2.2 Not health care or medical advice.The Platform is a technology platform and does not provide medical, healthcare, nursing, midwifery, doula, mental health, emergency, or other professional services and nothing on the Platform is medical advice. Always seek a qualified clinician for medical questions. Call your local emergency number in a crisis.
2.3 No professional relationship with DouLove. Any professional relationship for Doula Services is solely between the applicable Customer and Provider. Any engagement, agreement, or arrangement for such services is entered into directly between those Users and not with DouLove. DouLove is not a party to, and is not responsible for, services provided by a Provider or any agreement between Users.
DouLove verifies the doula certification submitted by each Provider before the Provider’s profile is made available on the Platform. This verification is limited to confirming the certification information provided to DouLove by the Provider and does not constitute an endorsement, guarantee, or representation regarding a Provider’s competence, suitability, licensing status, insurance coverage, quality of services, or outcomes.
Users should verify anything important before acting and are responsible for their own decisions regarding screening, engagement, agreements, fees, insurance, and compliance with applicable law.
3. ELIGIBILITY AND ACCOUNTS
3.1 Age.The Platform is intended for Users who are at least 18 years old and have authority and legal capacity to enter into a legally binding agreement. By using the Platform, you represent and warrant that you meet these requirements. We do not knowingly collect personal information from individuals under 18. For more information, please see our Privacy Policy.
3.2 Account information. You agree that all information you provide through the Platform, including profile, registration, and service-related information, will be accurate, current, complete, and not misleading, and that you will promptly update such information as necessary.
3.3. Account security. You must keep your account credentials confidential and are responsible for all activity occurring under your account unless we reasonably determine your account was compromised without your fault.
3.4 Account sharing. You may not share account credentials or permit another person to access or use your account in a manner that compromises security, facilitates impersonation, or otherwise undermines the intended use, integrity, or safety of the Platform or other Users.
4. ACCESS AND USE
4.1 License and permitted use.Subject to your compliance with the DouLove Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for its intended purposes and only for so long as the Platform is made available to you. Customers may use the Platform solely for personal, non-commercial purposes. Providers may use the Platform in connection with operating their independent doula business or practice through the Platform features we make available. Providers remain solely responsible for the services they offer and perform.
4.2 Prohibited technical uses.You may not, and may not permit or assist any third party to:
copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from or discover the underlying structure, ideas, algorithms, or technology of the Platform, except as permitted by applicable law;
circumvent, disable, interfere with, or compromise any security feature, authentication measure, rate limit, access control, or technical restriction of the Platform;
access or use the Platform through bots, scrapers, crawlers, automated scripts, or other unauthorized automated means;
access, collect, harvest or use data or content from the Platform except as expressly permitted through the Platform functionality we make available; or
use the Platform in any manner that interferes with its integrity, security, or operation.
4.3 Reservation of rights. Except for the limited license expressly granted under these Terms, no right, title, or interest in or to the Platform or any related intellectual property is transferred to you, and all rights not expressly granted are reserved.
5. INTELLECTUAL PROPERTY
5.1 Ownership. The Platform, including all software, technology, content, trademarks, and other intellectual property comprising or made available through the Platform, is owned by or licensed to us.
5.2 Branding & Promotional Use. Subject to your compliance with the DouLove Terms:
Sharing Profiles: All Users may share links to Provider profiles and associated QR codes for lawful, non-misleading purposes.
Provider Promotional Use: Providers may additionally use their own profile link and QR code, and any specific DouLove logo or other branded or promotional materials DouLove makes available or designates for Provider use, on Provider websites, social media, business cards, flyers, and similar marketing materials, subject to any brand or usage guidelines provided by DouLove, to promote Provider’s profile and authorized presence on the Platform. This permission is limited, non-exclusive, non-transferable, and revocable by DouLove.
DouLove retains all rights in its names, logos, trademarks, and other brand elements. Users may not modify or use DouLove-branded materials outside the uses authorized by DouLove or use DouLove’s name or branding in a manner that falsely suggests endorsement, sponsorship, employment, certification, agency, or partnership with DouLove. Upon revocation of permission to use DouLove-branded materials, or termination or suspension of a Provider’s account, the Provider must discontinue such use.
5.3 Feedback. If you submit to us any feedback, suggestions, ideas, or recommendations regarding the Platform (“Feedback”), we may use and exploit such Feedback for any purpose without restriction or obligation to compensate or credit you. We will treat Feedback as non-confidential and non-proprietary. Please do not submit any information or ideas that you consider confidential or proprietary as Feedback.
6. USER CONTENT AND LICENSE TO DOULOVE
6.1 Your content. Profiles, photos, messages, reviews, and other materials that you create, upload, post, transmit, or otherwise make available through the Platform are “User Content”.
6.2 License you grant us. You grant DouLove a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt (e.g., resize images), display, perform, distribute, transmit, and create technical copies of User Content, and to permit our service providers to do the same on our behalf, only to operate, improve, secure, and promote the Platform, comply with law, and enforce the DouLove Terms. This license ends when your User Content is deleted from our systems, except to the extent copies are retained in backups or as reasonably necessary to comply with applicable law or legal process, or as otherwise described in our Privacy Policy.
6.3 Representations. You represent and warrant that you have all rights, permissions, and consents necessary to submit your User Content and grant the license above, and that your User Content does not infringe or violate the intellectual property, privacy, publicity, or other rights of any third party and does not violate these Terms, the AUP, or applicable law.
6.4 Moderation. We may review, remove, restrict, or refuse User Content or accounts without notice where we believe it is necessary for the safety, legal compliance, or integrity of the Platform, but we have no duty to monitor all content. For more information, please see our AUP.
7. ACCEPTABLE USE
You must comply with our AUP (available at https://www.doulove.com/acceptable-use-policy). Violations of the DouLove Terms may result in investigation, removal of content, suspension, restriction, or termination of your account or access to the Platform, without refund of any applicable fees. We may also take such action if we reasonably believe your conduct, content, or account information is inaccurate, misleading, fraudulent, unlawful, harmful, or otherwise threatens the integrity, security or safety of the Platform or other Users.
8. MESSAGING
The Platform does enable communications between Users. We may access, review, preserve, or disclose messages as reasonably necessary to investigate reports or suspected violations of the DouLove Terms, protect Users or the Platform, comply with applicable law, or otherwise operate the Platform, as described in our Privacy Policy.
9. THIRD-PARTY SERVICES
The Platform may link to, integrate with, or rely on third-party services, websites, applications, or resources (“Third-Party Services”). Your use of Third-Party Services may be subject to separate terms, conditions, and privacy policies provided by those third parties. We do not control and are not responsible for Third-Party Services.
10. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, ERROR-FREE, OR SECURE OPERATION, OR THAT CONTENT IS ACCURATE OR COMPLETE.
Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply only to the extent permitted.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
NO INDIRECT DAMAGES. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS.
CAP ON DIRECT DAMAGES. OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO DOULOVE FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS (USD $50) IF NO FEES APPLIED.
Exceptions: These limits do not apply where prohibited by law (for example, gross negligence, intentional misconduct, or certain personal injury claims where your state does not allow limitations).
12. INDEMNITY
You will defend and indemnify DouLove and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your User Content or use of the Platform; (b) your dealings with other Users; (c) your breach of the DouLove Terms; or (d) your violation of law.
13. GOVERNING LAW AND DISPUTE RESOLUTION (UNITED STATES)
13.1 Governing law.These Terms are governed by the laws of California, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in this Section 13.
13.2 Informal resolution. Before initiating arbitration or otherwise filing a claim, you and DouLove agree to first contact us at support@doulove.com and attempt to resolve the dispute through good faith negotiations. Neither party may initiate arbitration until sixty (60) days after the notice is received, unless the parties mutually agree otherwise.
13.3 Binding Arbitration. Except as otherwise provided in this Section 13, any dispute, claim or controversy arising out of or relating to the DouLove Terms, the Platform, or your use of the Platform will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the AAA rules applicable to the dispute, including any applicable supplementary rules. The arbitration will take place in Santa Clara County, California or another location mutually agreed upon by the parties, subject to the applicable law and the applicable AAA rules.
Arbitration will be conducted only on an individual basis. You and DouLove agree that neither party will bring or participate in any class, collective, consolidated, or representative action or arbitration, except to the extent such waiver is prohibited by applicable law.
13.4 Injunctive relief. Notwithstanding Section 13.3, either party may seek injunctive or other equitable relief in court of competent jurisdiction to protect intellectual property or confidential information or to prevent ongoing misuse of the Platform.
14. TERMINATION
14.1 By you. You may stop using the Platform at any time. Account deletion is described in the Platform or Privacy Policy.
14.2 By us. We may suspend or terminate your access to the Platform immediately if we reasonably believe you have violated these Terms, the AUP, or applicable law, or if we discontinue the Platform.
14.3 Effect. Sections 5.1 (Ownership), 5.3 (Feedback), 6.2 (License you grant to us) to the extent provided herein, 6.3 (Representations), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnity), 13 (Governing Law and Dispute Resolution), and 15 (General) will survive termination of these Terms.
15. GENERAL
15.1 Changes. We may modify these Terms by posting an updated version and updating the “Last updated” date. If changes are material, we will provide additional notice as required by law or as we reasonably determine appropriate (e.g., in-app notice). Continued use after the effective date may constitute acceptance.
15.2 Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.
15.3 Entire agreement. The DouLove Terms constitute the entire agreement between you and DouLove regarding the Platform and supersede all prior or contemporaneous agreements, communications, and understandings regarding the Platform, except as otherwise expressly provided in the DouLove Terms.
15.4 Severability; waiver. If a provision is invalid, the remainder remains. Failure to enforce a provision is not a waiver.
15.5 Export; sanctions. You may not use the Platform in violation of U.S. export controls or sanctions.
15.6 Apple-specific terms. If you download or access the Platform through Apple’s App Store, your use of the mobile application is also subject to Apple’s applicable terms and conditions, including Apple’s Standard End User License Agreement.
16. CONTACT
Questions about these Terms may be directed to:
DouLove LLC
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